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Our Policies

Privacy Policies:

  • We do not sell your information to anyone

  • We do not have access to your credit card information

Returns & Refunds:

  • If you find that your item is not what you thought it would be, we will refund the full purchase price minus original shipping and handling charge IF the following conditions are met ( NO EXCEPTIONS): 

    1. Buyer must contact us about the return within 72 hours of receiving the order. Not authorized returns will not be accepted. 

    2. Order must be shipped back (postmarked) within 7 business days of receipt. Items should be in the original condition. 

    3. Return shipping is at customer’s own expense. ALL CUSTOM ORDERS SALES ARE FINAL AND NOT REFUNDABLE. ANY CHANGE MADE TO THE EXISTING LISTING PER CUSTOMER REQUEST IS CONSIDERED A CUSTOM ORDER. 

  • CANCELLATION: Order cancellation is allowed within 24 hours of purchase without charge, after 24 hours – subject to 10% cancellation fee. No exceptions.

  • No returns on digital downloads

Pattern Policies:

  • No returns accepted on digital downloads

  • Patterns are for personal use only

  • Do not sell copies of the pattern

  • You can make items for resale, be sure to give credit to the pattern writer.

 

Shipping Policies:

  • Orders are shipped Monday-Friday within: 1-2 BUSINESS DAYS of receiving payment - most of the items

  • Priority Mail is the method of shipping. PRIORITY MAIL DOES NOT MEAN EXPRESS PROCESSING TIME! All orders are shipped in the order they have been received. If you need your order by certain date contact us BEFORE placing your order to see if it’s possible.

  • Undeliverable /returned domestic or international orders due to wrong address, change of address, refusal, refusal to pay custom/import fees or any other similar reason will be charged 20% restocking fee. 


   DOMESTIC ORDERS

  • Orders are shipped via USPS Priority Mail. Tracking number will be provided after the item is shipped and the customer can easily track the order online. Delivery time depends on the location: 2-7 days after the item is shipped!!!


   INTERNATIONAL ORDERS 

  • Delivery time depends on the location. Shipping charges vary by destination. 

  • If you reside outside of the USA, you are responsible for knowing your country's import laws and are responsible for any associated duties or taxes due as a result of your purchase. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR MORE INFORMATION AND ESTIMATED FEES BEFORE PLACING AN ORDER. Full value of the sold merchandise will be declared on the Customs Form without exceptions. 

  • ANY CUSTOM FEES OR DUTY TAXES ARE THE RESPONSIBILITY OF THE BUYER; AND, AS SUCH, WILL NOT BE REFUNDED OR REIMBURSED BY THE SELLER. In rare circumstances, customs or immigration do seize items and/or may cause a long delay in delivery. 

  • IF A CUSTOMER REFUSES A PACKAGE BECAUSE OF ADDITIONAL FEES (OR FOR ANY OTHER REASON), REFUND WILL BE ISSUED FOR PRODUCT ONLY, MINUS A 20% RESTOCKING FEE, UPON RECEIPT OF THE RETURNED PACKAGE. THE CUSTOMER WILL BE RESPONSIBLE FOR ANY SHIPPING FEES INCURRED

  • Please note, tracking number will be provided after the item is shipped but only for the purposes of proof of shipping. You will only be able to tack the item up until it leaves US territory. After that we are not responsible for your order and delivery which is in the hands of your countries customs and postal services.

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